REGARDER WORKSHOP
RETURN POLICY PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES APPLY.
Is it possible to return my order?
Yes, it is possible. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. In this case, the order must meet the following conditions:
1. The order still contains all appropriate parts, components, and the packaging has arrived exactly as the product.
2. Normal handling of the product is evident; breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We reserve the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days, and if the conditions are met, the return will be officially recognized within this period.
*We reserve the right to refuse returned items if we suspect the items have been used or damaged not due to our fault.
How can I return my order?
If your order meets the above conditions, you must follow these steps to initiate the return process: -Send an email to: inforegarder@gmail.com -Ensure the email contains the following: Order number Reason for return request Photo of the product in case of breakage Customer's first and last name Customer's address We will then communicate with you and provide the return address. Never send the return to the sender; we will send you the correct address after you request it. You, the customer, are responsible for the shipping costs of returning the product.
The consumer has the right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:
A. CANCELLATION CONDITIONS Right of Cancellation The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has received or taken possession of the last goods.
Since we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund upon receipt of the goods is not possible. To exercise your right of withdrawal, you must inform us at inforegarder@gmail.com by means of a clear statement (e.g., by email) of your decision to withdraw from this contract. The revocation is complete when we have received the goods.
The costs of returning the goods will be borne by the buyer. Registration for in-transit shipments As our products are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you can inform us of your cancellation in advance.
To ensure the fastest possible return, we ask you to send us a shipping confirmation.
Consequences of withdrawal If you withdraw from this contract, we must reimburse you for all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you; in no case will you be charged fees for this repayment.
1. ** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.